Frequently Asked Questions (FAQ):

A: Here are just a few things that you can do to make your experience at our clinic as pleasant as possible:

  • Book one appointment for each major concern. This will help ensure you receive the best care possible and ensures that your fellow patients are also seen in a timely manner.
  • Contact us as soon as possible if you are unable to make your appointment for any reason.
  • Let the receptionist know if you are having a medical emergency – we will ensure you are seen urgently

A: Simply follow the “BOOK NOW” button on the home page and follow the prompts on the screen. Note: only for existing patients.

A: If you have a valid MSP, your appointment will be free of charge – otherwise there is a fee. You can contact one of our Medical Office Assistants to discuss payment options.

A: We require that you book an appointment to access test results, prescription renewals, or specialist referrals. These services can not be provided over the phone or by email – we apologize for the inconvenience.

A: There are many services which are covered by MSP. However, MSP may not provide coverage for the following:

  • doctor’s notes
  • prescription drugs
  • preventive services and screening tests not supported by evidence of medical effectiveness (for example, routine annual “complete” physical examinations, whole body CT scans, prostate specific antigen (PSA) tests);
  • medical examinations, certificates or tests required for:
    • driving a motor vehicle
    • employment
    • life insurance
    • school or university
    • recreational and sporting activities
    • immigration purposes