FAQ

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There are many services which are covered by MSP. However, MSP may not provide coverage for the following:

  • doctor’s notes
  • prescription drugs
  • preventive services and screening tests not supported by evidence of medical effectiveness (for example, routine annual “complete” physical examinations, whole body CT scans, prostate specific antigen (PSA) tests);
  • medical examinations, certificates or tests required for:
    • driving a motor vehicle
    • employment
    • life insurance
    • school or university
    • recreational and sporting activities
    • immigration purposes

Here are just a few things that you can do to make your experience at our clinic as pleasant as possible:
  • Book one appointment for each major concern. This will help ensure you receive the best care possible and ensures that your fellow patients are also seen in a timely manner.
  • Contact us as soon as possible if you are unable to make your appointment for any reason.
  • Let the receptionist know if you are having a medical emergency – we will ensure you are seen urgently.

Simply follow the “”BOOK NOW” button on the home page and follow the prompts on the screen. Note: only for existing patients.

If you have a valid MSP, your appointment will be free of charge – otherwise there is a fee. You can contact one of our Medical Office Assistants to discuss payment.

We require that you book an appointment to access test results, prescription renewals, or specialist referrals. These services can not be provided over the phone or by email – we apologize for the inconvenience.